Monthly Archives: December 2016

Crescent Surgery is moving

From 1 December 2019, Crescent Surgery in Boscombe will be moving to a new premises a short walk away from the existing site and adjacent to Providence Surgery on Walpole Road.

All staff and clinicians will be moving to the new location, and patients that previously attended Crescent Surgery do not need to do anything to continue to receive their normal services.

Dr Ni’Man said “For some time we have been operating as a branch surgery of nearby Providence Surgery in order to increase our resilience in the face of ever-increasing demands on general practice and to ensure we can provide our patients with the services they need. Consolidating both surgeries on a single site will further safeguard the services we both provide and remove the barriers brought about by being on different premises. It will secure the future of NHS Primary Care Services in Boscombe for patients and staff.” The new site will be refurbished to a high standard prior to the move and will be large enough to accommodate all patients. There will be one entrance, waiting room and reception desk for all patients, and an internal doorway in the reception/waiting room will be used to connect both premises.

From 1 December the surgery will also have a new name ‘Crescent Providence Surgery’. This will provide clarity that patients will have continuation of the same clinical services provided by the same staff when they move; and that all patients will be able to receive and access the same services and care.

To further unify the services we manage and provide, the weekend NHS Boscombe & Springbourne Walk-in service and the South Coast Medical Group extended hours service will also move to 12-14 Walpole road from 23rd November. There will be no major changes to the way the service is run, with all administration and clinical staff being retained. You can find more information on the website

Information has been made available on both surgery websites ( and until the 29th November 2019. From the 1st December the individual surgery websites will be closed and/or redirected to where we will continue to keep patients informed.

Dr Ni’Man added ‘We recognise that some patients may have concerns about the move and invite them to speak to a member of the practice staff who would be happy to answer their questions.”

Minor Injury Units and A&E

Dorset CCG have made us aware that Poole Hospital, Bournemouth Hospital and Dorset County Hospital are under severe pressure within their Emergency Departments. To further support the hospitals, we would like to bring to your attention the location and opening times of Urgent Treatment Centres (UTCs) and Minor Injury Units (MIUs).

These can be found here

We would also like to take this opportunity to encourage patients to make use of the new WaitLess mobile app. Please search for this on either the App Store for IOS or on the Google Play Store for Android phones.

WaitLess is an app for use in East Kent, Northampton and Dorset that helps you make an informed decision about where to get the quickest access to the best care. WaitLess displays waiting time information at all of the facilities that can help you, whenever you need to access health services quickly for non-life-threatening emergencies.

WaitLess will help you to make the right decision about where to go for urgent health care. Most urgent treatment can be provided in your local Minor Injuries Unit or Medical Centre, rather than the A&E Department at your local hospital. By directing you to these centres, WaitLess will help you to get treated more quickly and help the NHS to provide lifesaving treatment in your local hospital A&E department.

WaitLess will tell you what the travel time to your local medical facility is, from wherever you are right now. WaitLess also gives directions to the local services, opening hours for alternatives to A&E, and offers information on the services available at local Minor Injury Units and medical centres.

By using WaitLess you are helping the NHS save A&E for those who really need it.