Monthly Archives: December 2016

COVID-19 Update

Until further notice we will be offering telephone appointments only in the first instance. If you have either a high temperature, a new continuous cough and/or a loss or change to your sense of smell please do not visit the surgery, please call the surgery instead.  If you have a future face to face appointment already booked at the surgery and have any of the above-mentioned symptoms, then please phone the surgery to cancel the appointment. You will be offered a telephone appointment instead if needed. If following a telephone consultation, you are asked to attend the practice for an appointment please bring a mask or face covering and attend alone where possible.

At this time, we would also like patients to help us prioritise our support and care for those most vulnerable by using eConsult (accessible on the front page of the website) for self-help, advice and for submitting queries of an administrative nature e.g. sick notes, letters, referrals, test results, medical record requests and reports.

If our clinicians decide a patient needs to be seen face to face and has one or more of the above-mentioned symptoms, the patient will be seen at the Oakridge Surgery only between 2pm – 6 pm. The Oakridge surgery address is 1204A Christchurch Rd, Bournemouth BH7 6DY. We advise attending alone if possible.  Please only attend if you have been offered an appointment.

Our position will be reviewed daily with guidance from NHSE and the government in mind, so please expect this situation to change. We will be communicating any changes via our telephone answering message and website.

Everyone including health and social care workers should self-isolate if they develop a new continuous cough or fever or loss of/ change in smell or taste. The individual’s household should also self-isolate for 14 days as per the current guidelines and the individual should stay at home for 7 days or longer if they still have symptoms other than cough or loss of sense of smell or taste.

For more details and advice please visit https://111.nhs.uk/covid-19

Changes to our service

Until further notice we will be offering telephone appointments only in the first instance. If you have either a high temperature, a new continuous cough and/or a loss or change to your sense of smell please do not visit the surgery, please call the surgery instead.  If you have a future face to face appointment already booked at the surgery and have any of the above-mentioned symptoms, then please phone the surgery to cancel the appointment. You will be offered a telephone appointment instead if needed. If following a telephone consultation, you are asked to attend the practice for an appointment please bring a mask or face covering and attend alone where possible.

At this time, we would also like patients to help us prioritise our support and care for those most vulnerable by using eConsult (accessible on the front page of the website) for self-help, advice and for submitting queries of an administrative nature e.g. sick notes, letters, referrals, test results, medical record requests and reports.

If our clinicians decide a patient needs to be seen face to face and has one or more of the above-mentioned symptoms, the patient will be seen at the Oakridge Surgery only between 2pm – 6 pm. The Oakridge surgery address is 1204A Christchurch Rd, Bournemouth BH7 6DY. We advise attending alone if possible.  Please only attend if you have been offered an appointment.

Our position will be reviewed daily with guidance from NHSE and the government in mind, so please expect this situation to change. We will be communicating any changes via our telephone answering message and website.

Everyone including health and social care workers should self-isolate if they develop a new continuous cough or fever or loss of/ change in smell or taste. The individual’s household should also self-isolate for 14 days as per the current guidelines and the individual should stay at home for 7 days or longer if they still have symptoms other than cough or loss of sense of smell or taste.

For more details and advice please visit https://111.nhs.uk/covid-19

Village Medical Practice Branch Closure

We are writing to you to let you know about some important anticipated changes that could change how you access GP services.

From 3 April 2020 it is anticipated that ownership of the building which currently houses both The Village Medical Centre and West Moors Group Practice will change.

This means if you are registered with the Village Medical Practice as your local usual branch and wish to continue to receive services from the current site – 164 Station Road, West Moors – you will need to register with West Moors Group Practice.

This can be done via The West Moors Group receptionist at 164 Station Road or at The West Moors Group Practice 175 Station Road, West Moors.

Any patients who have not registered with the West Moors Group Practice before 3 April 2020 will have their details automatically transferred to Crescent Providence Surgery. If you choose to remain with Crescent Providence Surgery you do not need to do anything else.

From 3 April 2020 – patients of Crescent Providence Surgery will not be able to access services at West Moors Village Surgery.

Whilst we see this as an exciting time of positive change for the area of West Moors we recognise that some people may have questions regarding the changes; we have therefore uploaded a series of Frequently Asked Questions (FAQs) which can be viewed by clicking here.

If you have further questions, please telephone Mareen Ni’man on 01202 395195 and she will be happy to discuss your questions with you.