Changes to our service

Until further notice we will be offering telephone appointments only in the first instance. If you have either a high temperature, a new continuous cough and/or a loss or change to your sense of smell please do not visit the surgery, please call the surgery instead.  If you have a future face to face appointment already booked at the surgery and have any of the above-mentioned symptoms, then please phone the surgery to cancel the appointment. You will be offered a telephone appointment instead if needed. If following a telephone consultation, you are asked to attend the practice for an appointment please bring a mask or face covering and attend alone where possible.

At this time, we would also like patients to help us prioritise our support and care for those most vulnerable by using eConsult (accessible on the front page of the website) for self-help, advice and for submitting queries of an administrative nature e.g. sick notes, letters, referrals, test results, medical record requests and reports.

If our clinicians decide a patient needs to be seen face to face and has one or more of the above-mentioned symptoms, the patient will be seen at the Oakridge Surgery only between 2pm – 6 pm. The Oakridge surgery address is 1204A Christchurch Rd, Bournemouth BH7 6DY. We advise attending alone if possible.  Please only attend if you have been offered an appointment.

Our position will be reviewed daily with guidance from NHSE and the government in mind, so please expect this situation to change. We will be communicating any changes via our telephone answering message and website.

Everyone including health and social care workers should self-isolate if they develop a new continuous cough or fever or loss of/ change in smell or taste. The individual’s household should also self-isolate for 14 days as per the current guidelines and the individual should stay at home for 7 days or longer if they still have symptoms other than cough or loss of sense of smell or taste.

For more details and advice please visit https://111.nhs.uk/covid-19

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