We work hard to deliver the best possible medical and non-medical care. However, if you feel you have a genuine complaint regarding the level of care received, we invite you to follow our Complaints Procedure.
Opening Hours
Monday – Friday: 08:30 – 18:00
Weekends & Bank Holidays Closed
Doors close between 13:00 and 14:00 for lunch
Telephones are not answered during lunch from 13.00 – 14.00.
Urgent Clinics for emergency appointments run at Providence Surgery, in Boscombe, every day between 08:30-10:00 for registered patients only.
COVID-19 Update
From 13/03/20 and until further notice, we have switched to operating a telephone first appointment system. This means when you request an appointment, we will be offering you a telephone appointment only in the first instance. This is to protect patients and limit the spread of coronavirus If you have a future face to face […] More. . .
Changes to our service
From 13/03/20 and until further notice, we have switched to operating a telephone first appointment system. This means when you request an appointment, we will be offering you a telephone appointment only in the first instance. This is to protect patients and limit the spread of coronavirus If you have a future face to face […] More. . .
Village Medical Practice Branch Closure
We are writing to you to let you know about some important anticipated changes that could change how you access GP services. From 3 April 2020 it is anticipated that ownership of the building which currently houses both The Village Medical Centre and West Moors Group Practice will change. This means if you are registered […] More. . .