We work hard to deliver the best possible medical and non-medical care. However, if you feel you have a genuine complaint regarding the level of care received, we invite you to follow our Complaints Procedure.
Opening Hours
Monday – Friday: 08:30 – 18:00
Doors close between 13:00 and 14:00 for lunch
Weekends: 09:00 – 18:00 (Urgent queries only)
Bank Holidays Closed
Urgent Clinics for emergency appointments run at Providence Surgery, in Boscombe, every day between 08:30-10:00 for registered patients only.
Shielded Population Food Parcels
Government advice has now been updated, in order to receive a priority supermarket slot, Shielding individuals must register on the website at www.gov.uk/coronavirus-extremely-vulnerable once they have received their NHS letter, or use the phone line available. at the same time, request essential food supplies in order for their data to be passed onto supermarkets. Once […] More. . .
Bank Holiday Weekend Opening Hours
Over the four day Easter Bank Holiday weekend, our telephone lines will open as normal Good Friday and Easter Monday between 8.30am and 6pm. They will also open 8am to 8pm Saturday and Sunday for URGENT issues that cannot wait until Monday. Please call our usual number and we will deal with most issues over […] More. . .
COVID-19 Update
Until further notice we will be offering telephone appointments only in the first instance. If you have either a high temperature, a new continuous cough and/or a loss or change to your sense of smell please do not visit the surgery, please call the surgery instead. If you have a future face to face appointment […] More. . .